EDUCATION CENTRE OF AUSTRALIA – PRIVACY POLICY
This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or
otherwise collected by us, offline or online, including through this website, our student management system and our
learning management system (our Sites). In this Privacy Policy we, us or our means
Education Centre of Australia Pty Ltd ACN 111 918 775.
This Privacy Policy takes into account the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy
Principles. In addition to the Australian laws, individuals located in the European Union (EU) may also have
rights under the General Data Protection Regulation 2016/679 (GDPR). Appendix 1 outlines the details of the
additional rights of individuals located in the EU as well as information on how we process the personal information
of individuals located in the EU.
Personal information
Personal information: The types of personal information we may collect about you include:
- your name;
- your contact details, including email address, mailing address, street address and/or telephone number;
- your age and/or date of birth;
- your emergency contact details;
- your preferences and/or opinions;
- your academic qualifications;
- your communications within our learning management system;
- your assignment/assessment content submitted via our learning management system;
- any feedback or survey responses you provide to us;
- your credit card or other payment details (including through our third party payment processor);
- your sensitive information as set out below;
- details of products and services we have provided to you and/or that you have enquired about, and our response
to you;
- your browser session and geo-location data, device and network information, statistics on page views and
sessions, acquisition sources, search queries and/or browsing behaviour;
- information about your access and use of our Sites, including through the use of Internet cookies, your
communications with our Sites, the type of browser you are using, the type of operating system you are using and
the domain name of your Internet service provider;
- additional personal information that you provide to us, directly or indirectly, through your use of our Sites,
associated applications, associated social media platforms and/or accounts from which you permit us to collect
information; and
- any other personal information requested by us and/or provided by you or a third party.
We may collect these types of personal information directly from you or from third parties.
Collection and use of personal information
We may collect, hold, use and disclose personal information for the following purposes:
- to enable you to access and use our Sites, associated applications and associated social media platforms;
- to contact and communicate with you;
- for internal record keeping, administrative purposes, invoicing and billing purposes;
- for analytics, market research and business development, including to operate and improve our Sites, associated
applications and associated social media platforms;
- to run competitions and/or offer additional benefits to you;
- for advertising and marketing, including to send you promotional information about our products and services and
information that we consider may be of interest to you;
- to comply with our legal obligations and resolve any disputes that we may have; and
- if you have applied for employment with us, to consider your employment application.
Disclosure of personal information to third parties
We may disclose personal information to:
- third party service providers for the purpose of enabling them to provide their services, including (without
limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance
or problem-solving providers, marketing or advertising providers, professional advisors and payment systems
operators;
- our employees, contractors and/or related entities;
- our existing or potential agents or business partners (such as universities);
- sponsors or promoters of any competition we run;
- anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
- credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods
or services we have provided to you;
- courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with
any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
- third parties, including agents or sub-contractors, who assist us in providing information, products, services
or direct marketing to you. This may include parties located, or that store data, outside of Australia; and
- third parties to collect and process data, such as Google Analytics or other relevant businesses. This may
include parties that store data outside of Australia.
Where the disclosure of your personal information is solely subject to Australian privacy laws, you acknowledge that
some third parties may not be regulated by the Privacy Act and the Australian Privacy Principles in the Privacy Act and
if any such third party engages in any act or practice that contravenes the Australian Privacy Principles, it would not
be accountable under the Privacy Act and you will not be able to seek redress under the Privacy Act.
How we treat personal information that is also sensitive information
Sensitive information is a sub-set of personal information that is given a higher level of protection under the
Australian Privacy Principles. Sensitive information means information relating to your racial or ethnic origin,
political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs,
sexual orientation, sexual practices or sex life, criminal records, health information or biometric information.
The type of sensitive information we may collect about you includes:
- racial or ethnic origin;
- religion;
- professional associations or memberships;
- criminal records; and
- health information (such as details of an allergy, accessibility requirements or a doctor’s certificate).
We will not collect sensitive information about you without first obtaining your consent.
Provided you consent, your sensitive information may only be used and disclosed for purposes for which the sensitive
information was collected.
Sensitive information may also be used or disclosed if required or authorised by law.
Our commitment to you
Your personal information will:
- be processed lawfully, fairly and in a transparent manner by us;
- only be collected for the specific purposes we have identified in the ‘collection and use of personal
information’ clause above and personal information will not be further processed in a manner that is
incompatible with the purposes we have identified;
- be collected in a way that is adequate, relevant and limited to what is necessary in relation to the purpose for
which the personal information is processed;
- be kept up to date, where it is possible and within our control to do so (please let us know if you would like
us to correct any of your personal information);
- be kept in a form which permits us to identify you, but only for so long as necessary for the purposes for which
the personal information was collected;
- be processed securely and in a way that protects against unauthorised or unlawful processing and against
accidental loss, destruction or damage.
Your rights and controlling your personal information
Your choice: Please read this Privacy Policy carefully. By providing personal information to us, you
acknowledge that you have read our Privacy Policy and that it sets out how we collect, hold, use and disclose your
personal information.
Information from third parties: If we receive personal information about you from a third party, we will protect it
as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you
represent and warrant that you have such person’s consent to provide the personal information to us.
Anonymity: Where practicable we will give you the option of not identifying yourself or using a pseudonym in
your dealings with us.
Unsubscribing: To object to processing for direct marketing/unsubscribe from our email database or opt-out of
communications (including marketing communications), please contact us using the details below or opt-out using the
opt-out facilities provided in the communication.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete,
irrelevant or misleading, please contact us using the details below. We will take reasonable steps to promptly
correct any information found to be inaccurate, incomplete, misleading or out of date.
Complaints: If you wish to make a complaint, please contact us using the details below and provide us with
full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting
out the outcome of our investigation and the steps we will take in response to your complaint. You also have the
right to contact the relevant authority in the country in which you are based.
Storage and security
We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised
access
or disclosure, we have put in place suitable physical, electronic and managerial procedures such as the
pseudonymisation
and encryption of personal information, to safeguard and secure personal information and protect it from misuse,
interference, loss and unauthorised access, modification and disclosure.
We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The
transmission
and exchange of information is carried out at your own risk. Although we take measures to safeguard against
unauthorised
disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a
manner that is inconsistent with this Privacy Policy.
Cookies and web beacons
We may use cookies on our Sites from time to time. Cookies are text files placed in your computer's browser to
store your preferences. Cookies, by themselves, do not tell us your email address or other personally
identifiable information. However, they do allow third parties, such as Google and Facebook, to cause our
advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If
and when you choose to provide our Sites with personal information, this information may be linked to the data
stored in the cookie.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or
some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you
may not be able to access all or parts of our Sites.
We may use web beacons on our Sites from time to time. Web beacons (also known as Clear GIFs) are small pieces
of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of
a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie
to the browser of a visitor viewing that page.
We may use Google Analytics to collect and process data. To find out how Google uses data when you use third
party websites or applications, please see www.google.com/policies/privacy/partners/ or any other URL Google may
use from time to time.
Links to other websites
Our Sites may contain links to other websites. We do not have any control over those websites and we are not
responsible for the protection and privacy of any personal information which you provide whilst visiting those
websites. Those websites are not governed by this Privacy Policy.
Amendments
We may, at any time and at our discretion, vary this Privacy Policy. We will notify you if we amend this Privacy
Policy,
by contacting you through the contact details you have provided to us. Any amended Privacy Policy is effective
once we
notify you of the change.
For any questions or notices, please contact our Privacy Officer at:
Education Centre of Australia Pty Ltd ACN 111 918 775
Email: [email protected]
Last update: 31 July 2019
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